Conditions

**General Terms and Conditions and Privacy Policy**

**Subject of the General Terms and Conditions**
The General Terms and Conditions regulate the relations between the Buyer and the Merchant regarding the conditions and methods of ordering products, product prices, conditions and methods of payment, conditions of guarantee of conformity of the item sold (so-called guarantees), the Buyer's right to submit written complaints about the Merchant's products and services, the right to withdraw from the contract, the delivery of products and other services offered by the Merchant, the protection of personal and other data and other issues important for the conclusion of sales contracts through the online store.

The General Terms and Conditions are an integral part of the distance contract, together with the specifications and price of the product purchased. Before confirming the order for the purchase of a specific product, the Buyer is asked to accept them and confirm that he is familiar with them and agrees. After confirming the order, the contract is concluded and the Buyer receives a message confirming that the contract has been concluded. Once the Buyer has confirmed the order and made the payment, the contract is considered concluded and the Seller undertakes to send the Buyer a confirmation of receipt of the order together with the General Terms and Conditions in PDF format.

By using the services of ZvaNet doo, the Buyer agrees to these Terms and Conditions. The Buyer is obliged to confirm that he agrees to the Terms and Conditions before purchasing any products.

**Definitions**
The terms used in these Terms and Conditions have the following meanings:

- "Price" - means the gross sales price of an individual Product, set by the Merchant and indicated on the Website next to the information about the specific Product. The price does not include shipping costs. The price is expressed in Euros and includes Value Added Tax (VAT).
- “working day” – means the days from Monday to Friday, excluding holidays in the Republic of Croatia according to the Law on Holidays, Memorial Days and Non-Working Days in the Republic of Croatia (NN 110/19).
- “Buyer” – means any natural person who purchases products through the online store in the manner described in these General Terms and Conditions, ie who selects at least one product, puts it in the shopping cart and pays the order to the Merchant by cash on delivery. The Buyer must be of legal age and have legal capacity. The contract on behalf of and for the account of minors and persons who are completely incapable of doing business can only be concluded by their legal representatives or guardians. Persons who are partially legally competent can only conclude the contract with the consent of their legal representative or guardian. The Merchant is not liable for violations of this provision.
- “Shipping Costs” – means the fee for delivery of Products in accordance with the relevant Sales Agreement. Shipping costs are expressed in Croatian kuna and include value added tax (VAT). Shipping costs depend on the delivery method chosen by the Buyer.
- “Shopping Cart” – means a function of the Website used by the Buyer to select Products (including creating a list of Products and removing and adding Products to the created list) as part of the Order process (conclusion of a Sales Agreement).
- “Privacy Policy” – means a separate document of the Merchant, which regulates the conditions of processing of the Buyer’s personal data by the Merchant (including the purpose and scope of processing) and contains a description of the use of cookies by the Website. The Privacy Policy is available on the Merchant’s website https://shop.eshophrvatska.com/
- “General Terms and Conditions” – means these General Terms and Conditions.
- “Website” – means the website based on an IT system and providing the functionality of an online store.
- "Product" - means the item (movable object) presented on the Website and which may be the subject of the Sales Agreement. A Product is only what is displayed on the Website. To avoid any misunderstanding, it is considered that items (products) marked on the Website with the expression "out of stock" or that cannot be added to the shopping cart (the possibility of adding them to the shopping cart is blocked) do not constitute Products within the meaning of these General Terms and Conditions.
- "Service Contract" - means the contract for the provision of services concluded by the Trader with the Buyer under the conditions described in these General Terms and Conditions. Such a contract constitutes a distance contract within the meaning of Art. 5 paragraph 1 item 27 of the Consumer Protection Act (NN 41/14, 110/15 and 14/19).
- The trader refers to the company ZvaNet doo, M.Bulešića, 52000 Pazin, registered at the Commercial Court in Pazin, OIB , e-mail: inforo.zvanet@gmail.com and website: https://zvanet.eu/
- “Consumer Protection Act” – means the Consumer Protection Act (Narodne novine 41/14, 110/15 and 14/19) regulating the protection of consumers when purchasing products and services and in other forms of acquiring products and services on the market, as detailed in this Act.
- “Code of Obligations” – means the Code of Obligations (Narodne novine 35/05, 41/08, 125/11, 78/15, 29/18), which regulates the basis of obligatory relations, as well as contractual and non-contractual relations.

**Images and information about products**
The images and descriptions do not necessarily correspond to the product. The dealer reserves the right to make errors in the description and images of the products.

We reserve the right to make variations in the finish, colour of the wooden surfaces and shape that are common on the market. We also reserve the right to make variations in textiles in terms of minor differences in the finish compared to the samples, particularly in terms of colour tone, as the samples or models are shown to the buyer for information purposes only and to approximate the characteristics of the goods, without guaranteeing their similarity.

The merchant undertakes to ensure, to the best of its ability, that the information on the websites is up-to-date and accurate, in particular with regard to the price of the products and services offered. The merchant is not liable for any errors in the product description, images or errors arising from price changes and updating of the websites.

**Order (conclusion of a distance contract)**
To order a product, you must register on the website.

The product is ordered via the shopping cart. As soon as the Buyer places an order, the contract is concluded and the Merchant immediately informs the Buyer by e-mail that the contract has been concluded by delivering the order confirmation by e-mail. The order confirmation contains information about the order, delivery address, payment method, price(s), contact details and other information in accordance with the law. Together with the order confirmation, the Buyer also receives these General Terms and Conditions, as well as the Notice of the Right to Unilateral Withdrawal from the Contract, which contains a form on the right to unilateral withdrawal from the contract. By accepting these Terms and Conditions, the Buyer gives his explicit consent for the General Terms and Conditions and the Notice of the Right to Unilateral Withdrawal from the Contract, including the form on the right to unilateral withdrawal from the contract, to be delivered to him in this way, i.e. by e-mail.

**Payment and delivery**
The buyer pays for the purchased product online or when picking up the purchased goods. Shipping costs are not included in the price of the product. The amount of the shipping costs is indicated on the website when ordering the product.

Delivery will be made to the address specified by the buyer when ordering the product or to the address of our partners.

**Withdrawal from the contract - right of return **
The buyer has the right to unilaterally terminate the contract concluded outside of business premises or by distance selling within 14 days without giving reasons or to return the goods.

With the exception of personalized products, we only accept the right of return for faulty or damaged goods. The amount of the product paid (excluding postage) will be refunded within 7 days of receipt of the returned goods

This period begins on the day on which the buyer or a third party other than the carrier designated by the buyer acquires possession of the contract object, namely the last delivery of the goods.

If the Buyer has ordered several goods in one order which are to be delivered separately, or if the goods are delivered in several parts or consignments, the period begins on the day on which the Buyer or a third party other than the carrier designated by the Buyer takes possession of the last part or consignment of the goods.

If the Seller does not inform the Buyer of the Buyer's right to unilaterally withdraw from the contract, this right shall expire after 12 months from the expiry of the withdrawal period (the 12-month period begins after the expiry of the 14-day period required for ordinary withdrawal in the event of an ordinary